Terms and Conditions

TERMS & CONDITIONS

 

Delivery Details

 

Please allow up to 48 hours for your order to be processed , Depending on timing or current sales / celebrity collaborations sometimes can take longer with large amounts off sales / orders 

Standard Delivery - £4.50 
Within 2-3 working days within England, Wales or Scotland, from date of dispatch.

 

internairoal 5 - 11 working days from date of dispatch

Next Day Delivery (UK) - £7.50- £13 (Can be more depending on weight of item)

Next day delivery on Saturdays is a extra £3 charge. Next day delivery service is sent via Royal Mail and is guaranteed next working day providing your order was made prior to 3pm the previous day. Next day delivery does not include weekend delivery or anything ordered after 3pm on Thursday. Arrival before 1pm on all next day deliveries. 

Europe - £10.00
For countries inside the European Union. Maximum 6 day Delivery service.

Rest of World £9.20 - £15.00
For all countries outside the European Union. Maximum 10 day Delivery service.
All International orders are sent via Royal Mail International Signed For service, taking a MAXIMUM 10 days to arrive and will require a signature at the receiving end.

General Returns Policy

We can only accept items returned to us within 14 days from the date your order was dispatched. All items must be returned unworn, and as new, with the original tag still attached. All items must be returned to us before a refund or replacement is issued. Please don't use scissors or knives to open your package; you are able to just tear the packaging open. Returns with scissor or knife marks will not be accepted. Items must be returned to us in an unworn and unwashed condition, deemed fit for resale with tags still attached. We will also charge admin fee of £20 for us as your item has been packaged and then checked over by a member of staff and then sent out , apon return it will need to checked agains and places back into stock with the website stock having to be amended , so for This we charge £20 admin fee.

Please be very careful when trying products on please ensure not to leave marks on the product as we will not be able to arrange an exchange or refund for any item returned to us with any marks or stains. Please thoroughly inspect any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty. Delivery charges are non refundable unless the item purchased is faulty or incorrect.

Please note that if you return any items outside of the 2 week returns period and you have not been advised to do so by us you will forfeit your item. We will not be able to return it to you either. We will also be unable to provide you with a refund if you return your item after the 2 week returns period unless advised by us.

 

Please allow 5 working days For a refund to be processed and a further 3 days for it to show on your account.

A polite request, please fold returned items neatly before sending them back to us. Items returned inside the 14 days will be issued with a refund but items returned outside the 14 days may be accepted at our discretion - please email us first for confirmation - but will be issued with a credit note.

 

For all enquires please

Contact Us:

kalibreclothing@icloud.com